Reference

How We Safeguard Your Account and Payment Information

Your privacy is built into every part of langit138. When you deposit via DANA, OVO, GoPay or QRIS, or open your account from anywhere in Indonesia, we keep…

Deposits clear in under 60 secondsPayment data encrypted end-to-endYour account is yours to manage
langit138 How We Safeguard Your Account and Payment Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about how we handle your data, want to request access to your account information, or need to remove your details, our support team is here to help.

Live Chat Support Open the chat bubble in your account lobby between 08:00 and 23:00 Indonesia time, seven days a week. Our team answers privacy and data questions directly while you play.
Email Privacy Request Send your question or data request to [email protected]. Include your account email and the specific information you need. We'll reply within 48 hours with full details.
Account Settings Panel Log in, go to Settings > Privacy & Data, and use the request form. You can ask to download your data, update details, or ask how we use your information.
SECURITY & CONTROL

How We Protect and Manage Your Data

Your account security starts with a strong password and two-factor authentication, which we recommend you enable in Settings.

Encryption & Transport Security

All data sent between your device and langit138 travels through encrypted channels. Payment details are tokenized—we never see your full card or bank credentials.

Account Access & Two-Factor Auth

Enable two-factor authentication in your security settings to add a second layer of protection. Only you can access your account, even if your password is compromised.

Data Retention & Deletion

We keep your account data as long as you play with us. If you close your account, we securely delete personal details within 30 days, except where law requires us to retain records.

Third-Party & Affiliate Limits

We do not sell your personal information to advertisers or data brokers. Game studios and payment partners see only what they need to serve you the game or process your transaction.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to improve the lobby experience. You can disable non-essential cookies in your browser settings anytime.

Dispute & Complaint Rights

If you believe we've mishandled your data, contact support and we'll investigate. Where local law permits, you may also file a formal complaint with your regional data protection authority.

Privacy Policy Questions from Our Players

Players in Yogyakarta and across Indonesia often ask us about what happens to their data, how withdrawals work with privacy, and what rights they have. Here are the answers we give most often.

We collect your payment app identifier, transaction amount and timestamp. We never store your full banking credentials or PIN. Your payment provider (DANA, OVO, GoPay or QRIS) confirms the transfer; we see only that it cleared. This data is kept separate from your lobby profile and never shared with advertisers.

We delete personal details—name, email, phone, address—within 30 days of account closure. Transaction records and withdrawal history are retained for the period required by local financial law, typically 5–7 years, but your identity is removed from those records.

Yes. Go to Settings > Privacy & Data, select 'Download My Data,' and we'll email you a complete record within 48 hours. It includes your account profile, login history, game activity, deposits and withdrawals, and all personal details we hold.

We use session cookies to keep you logged in and functional cookies to improve load times and remember your game preferences. You can disable non-essential cookies in your browser settings. Disabling essential cookies may affect lobby access, so we recommend keeping those enabled.

Only our payments team and compliance staff can view your withdrawal requests for verification. Game studios never see your payment details—they receive only your game activity within the lobby. Payment providers see only what they need to process the transfer.

Contact our support team via live chat or email [email protected] with details. We investigate all privacy complaints within 48 hours. Where local law permits, you may also escalate to your regional data protection authority if you're unsatisfied with our response.

Yes. In your account settings, go to Notifications & Marketing and toggle off promotional emails and SMS. We'll stop sending marketing content within 24 hours. You'll still receive essential account and security alerts.