Reference

Your Account, Our Commitment to Clear Rules

Our Terms & Conditions spell out exactly how your account works with us — from the moment you open it to your first withdrawal.

Account access rulesPayment and withdrawal termsData protection practices
Explore the Lobby Read FAQ
langit138 Your Account, Our Commitment to Clear Rules
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How to Reach Us About These Terms

Live Chat Open the chat bubble in the bottom right of your account page and ask about any term you're unsure of. Our team answers during your local playing hours.
Email Support Send questions to our support inbox and we'll reply within one business day with a clear explanation and next steps if needed.
Account Settings Review and download your full terms acceptance record in Account > Settings > Legal Documents anytime from desktop or mobile.
WE PROTECT YOUR TRUST

How We Handle Data, Security, and Your Rights

Account Security

Your password and two-factor authentication are yours alone; we never ask for them. Withdrawals require identity verification before funds leave our system.

Data Retention

We keep your account details and transaction history for the duration of your account plus seven years for regulatory compliance, then securely delete them.

Payment Information

DANA, OVO, GoPay and QRIS details are encrypted end-to-end. We never store your full payment credentials; only tokens used for withdrawal verification.

Cookie & Tracking Policy

We use cookies to remember your login, track responsible play limits you set, and show you relevant gameplay reminders across sessions.

Account Requests

You can request to download all your data, correct information, or have your account details confirmed by submitting a form in Settings > Privacy.

Contact for Changes

If you believe any term affects you unfairly or want to propose a change, email our Legal team and we'll review your case within five business days.

Frequently Asked Questions About Our Terms

Head to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email. If you can't access that email, contact our support team with proof of identity — players in Yogyakarta and across Indonesia use this path daily and regain access within hours.

No. One person can hold only one active account. If we detect duplicate accounts linked to the same identity, we'll merge them or suspend all but one. This keeps the lobby fair for everyone and protects your Deposit references.

Open Account > Settings > Close Account and confirm. Your balance will be returned to the payment method you used for your last deposit. Closed accounts cannot be reopened; if you want to play again later, you'll need to start fresh.

DANA, OVO and GoPay withdrawals typically reach your wallet within 60 seconds of approval. QRIS and bank transfers may take 1–3 business hours depending on your bank. We verify every withdrawal for security before it leaves our system.

You own your personal data. We share it only with payment processors (DANA, OVO, GoPay, QRIS) to clear your deposits and withdrawals, and with our compliance team to detect fraud. We never sell or lease your data to third parties.

Contact support immediately via live chat or email with a screenshot of the activity. We'll freeze your account, investigate the transaction, and walk you through account recovery. Change your password and enable two-factor authentication in Settings.

Once a withdrawal reaches your wallet (DANA, OVO, GoPay or QRIS), it's final on our end. If funds don't arrive, contact your payment provider's support. For game-round disputes, we keep a full record you can review in Account > History and our team will investigate.

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